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Earthen Living Return Policy


Last Updated Date August 11, 2019


Overview

We have a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. You can ship it back to us within 7 days and get a full refund. Our return policy lasts 7 days from date of delivery of product to your place. If 7 days have gone by since it is delivered to you, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are products which are not eligible for return. Perishable goods such as food, flowers, some specific home decor, dry fruits and vegetables, books, CDs, DVDs, gift cards, newspapers or magazines cannot be returned. We also do not accept products for return that are intimate or sanitary goods and some of the personal care products.

How to initiate a return?

You need to login to your account and place a return from your order list. Our team will get in touch with you with an approval confirmation containing the instructions and return shipping address to which you need to send back the product within 7 days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@earthenliving.in.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@earthenstore.com and send your item to our malign address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please Note: To complete your return, we require a receipt or proof of purchase and please do not send your purchase back to the manufacturer without a return request to us.

If you have any more queries write to us at care@earthenstore.com

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